Shelley’s Therapies ("We") are committed to protecting and respecting your privacy. Shelley’s Therapies offers a Mobile Service at the clients site and offers treatments at Shelley's Therapies, Unit 9, Foundry Farm, Hayle.
This policy together with our terms and conditions and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.
This policy explains how we comply with laws and regulations in our respective countries and the EU Data Protection Directive 95/46/EC, and from 25 May 2018 the General Data Protection Regulation (GDPR) and the Privacy & Electronic Communications Regulations 2003 (“the PECR”) relating to electronic communications (jointly and severally, ”the Law”).
1. HOW PERSONAL DATA IS COLLECTED
1.1 We may collect and process the following data about you:
1.1.1 Information you give us. You may give us information about you by filling in forms when you visit our premises, when we come out to your home or holiday rental to provide our (our service) service to you or by corresponding with us by phone, e-mail, by paper or online to book an appointment, to participate in other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description of relevant history which may suggest that a service should not be used. We require this information in order to fulfil a contract with you.
1.1.2 For clients under the age of 18, we will only keep and use their personal information with the consent of a parent, carer or guardian.
2.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
2.4 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
3. USES MADE OF THE INFORMATION
3.1We use information held about you in the following ways:
3.1.1Information you give to us. We will use this information:
(1.1.a)to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
(1.1.b)to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
(1.1.c) To fulfil a contract with you, when you consent to it: we will always ask for your consent to hold and use health and medical information. If you choose not to consent, it will be likely that the treatment will not go ahead.
1.1.d) to notify you about changes to our service;
3.1.2 Information we collect about you. We will use this information:
(1.2.a) to book you into our following appointment diary
- Mobile appointments: written diary
- Shelley's Therapies, Foundry Farm: written diary
(1.2.b) to assess any contraindications that may prevent the service from being carried out.
4. DISCLOSURE OF YOUR INFORMATION
We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law.
5. WHERE WE STORE YOUR PERSONAL DATA
5.2 All information you provide to us is stored locked away. Hand written diary appointments are stored away in a robust locked filing cabinet.
5.3 All client contracts are kept in a locked filing cabinet and are disposed of by shredding after 1 year.
5.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We do not sell or pass any of your personal information to any other organization and/or individuals without your express consent, unless required by law.
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
6.Unless you request otherwise, we will keep your information for a maximum of 1 year from the last visit for us to use your information for any future appointments.
7. YOUR RIGHTS AND ACCESS TO INFORMATION
7.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be free of charge in providing you with details of the information we hold about you, unless considered eccessive, in which case we may charge you a fee to cover administration costs.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
10.1 Any documents or files made available to download from our website are provided at users’ own risk